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SHIPPING & RETURNS

Shipping Policy

Processing Time

  • Orders are processed within 1-5 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

  • United States: 7-15 business days

  • Canada: 10-20 business days

  • Europe: 10-25 business days

  • Rest of the World: 15-30 business days

Shipping Carriers
We work with trusted suppliers and logistics providers such as USPS, FedEx, and DHL, depending on your location and the supplier’s warehouse.

Tracking Information

  • A tracking number will be provided once your order has been shipped.

  • Tracking updates may take up to 5 business days to appear in the system.

Shipping Fees

  • Standard shipping is free on orders over $50.

  • For orders under $50, a shipping fee of $5-$10 may apply, depending on the destination.

Delays & Lost Packages

  • Schelbeauty Secrets is not responsible for shipping delays due to customs, weather, or other factors beyond our control.

  • If your package is lost or significantly delayed, please contact us at schelseacarius@gmail.com.

Return & Refund Policy

Eligibility for Returns

  • Items must be unused, in original packaging, and returned within 14 days of delivery.

  • Returns are only accepted for damaged, defective, or incorrect items.

Non-Returnable Items

  • Due to hygiene reasons, beauty and personal care products cannot be returned unless they arrive damaged or incorrect.

Return Process

  1. Email schelseacarius@gmail.com with your order number and pictures of the issue.

  2. If approved, we will provide return instructions.

  3. Once we receive and inspect the item, we will process a refund or replacement within 7 business days.

Refunds

  • Refunds will be credited to the original payment method within 5-10 business days after approval.

  • Shipping fees are non-refundable.

Exchanges

  • We do not offer exchanges at this time. If you need a different item, please place a new order.

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